LinkBike's Privacy Policy


We are committed to protect the privacy of your personal information whilst striving to provide the very best user experience. We want our website (http:// and App (LinkBike App) and other distribution channels (if any) owned, controlled or operated by us or e-mails, mobile applications, or other types of electronic offerings (“Website and/or App”) which are published by or on behalf of FAST RENT BIKE (PG) SDN. BHD. (Company No.1163498-H) (“FRB” or “we” or “us“) a company incorporated in Malaysia having its registered address at 63, Reservoir Cresent, 11500, Penang, to be safe and enjoyable for every user.

Under the Malaysia’s legislation of the Personal Data Protection Act 2010 and related laws (“the Act”) we have duty to protect the personal information we collect from you. This Privacy Policy discloses the privacy practices for FRB. Please read the following to understand what information we collect from you (the "User") and how we use that information. If you have any questions about our privacy policy, please email us.


  1. Changes to Privacy Policy

If we decide to change our privacy policy, we will post those changes to this privacy statement through our Website and/or App and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time at our absolute discretion, so please review it frequently.

  1. Types of Information Collected and Uses of Collected Information

We collect two types of information from our Users: Personally Identifiable Information and Non-Personally Identifiable Information.

2.1         Personally Identifiable Information   

Personally Identifiable Information is information that pertains to a specific User. When you engage in certain activities on the Website and/or App, including but not limited to create an account, obtain service from us or our partners, submitting content and/or posting content in the Website and/or App and/or discussion forums, entering a contest, filling out a survey, posting a review, sending us or our partners feedback, requesting information about our services, posting photos, video (collectively, "Identification Activities"), we may ask you to provide certain information about yourself. It is optional for you to engage in an Identification Activity. If you elect to engage in an Identification Activity, however, we may ask you to provide us with certain personal information about yourself, such as your first and last name, mailing address (including zip code), email address, telephone number, credit card details and date of birth. Depending on the activity, some of the information we ask you to provide is identified as mandatory and some is identified as voluntary. If you do not provide the mandatory information for a particular activity that requires it, you will not be permitted to engage in that activity.

2.2         Non-Personally Identifiable Information

Non-Personally Identifiable Information is information that does not identify a specific User. This type of information may include things like the Uniform Resource Locator ("URL") of the Website and/or App or the website or app you visited before coming to our Website and/or App, the URL of the website or app you visit after leaving our Website and/or App, the type of browser you are using and your Internet Protocol ("IP") address. We, and/or our authorized Third Party Service Providers and Advertisers, may automatically collect this information when you visit our Website and/or App through the use of electronic tools like Cookies and Web beacons or Pixel tags, as described in Items 7 of this Privacy Policy. We use Non-Personally Identifiable Information to troubleshoot, administer the Website and/or App, analyze trends, gather demographic information, comply with applicable law, and cooperate with law enforcement activities. We may also share this information with our authorized Third Party Service Providers and Advertisers to measure the overall effectiveness of our online advertising, content, and programming.

  1. Release of Personally Identifiable Information

We will not share, sell, rent, or trade your Personally Identifiable Information with other parties except as provided below:

3.1         We may share your information with our Merchants (if any)

From time to time, we provide platform from particular merchants, if any (referred to as “Merchants") who will provide goods and/or services in the form of a voucher or any other form through our Website and/or App to you. The Merchants may request information from us or from the customers who have obtained the voucher to aid redemption. In those cases, we share some of your Personally Identifiable Information with the Merchants. Sharing this Information may allow a FRB’s Merchant to market directly to you should they choose to do so. However, we will only share Personally Identifiable Information with a Merchant if you engage in an Identification Activity, and then only to the Merchant involved in that Identification Activity. We specifically disclaim any responsibility or liability for the actions of such Merchant. While we inform them that they are only permitted to communicate with you for the purposes of the specific promotion with FRB, we do not have any responsibility for the actions of the Merchant, and the actions of the Merchant are not in our control.

3.2         We may share your information with Authorized Third Party Service Providers

We provide services through third parties. These "Third Party Service Providers" perform functions on our behalf, like sending out and distributing our administrative and promotional emails. We may share your Personally Identifiable Information with such Service Providers to fulfil orders, send postal or email, remove repetitive information on customer lists, analyze data, provide marketing assistance, provide search results and links, operate the Website and/or App, troubleshoot, and provide customer service, if any. We may also collect personal information from individuals and companies ("Affiliates") with whom we have business relationships and may share your information with Service Providers to accomplish our administrative tasks. We encourage the Merchants and Third Party Service Providers to adopt and post privacy policies. However, the use of your Personally Identifiable Information by such parties is governed by the privacy policies of such parties and is not subject to our control.

  • We may share your information in a Business Transfer

As with any other business, we could merge with, or be acquired by another company. If this occurs, the successor company would acquire the information we maintain, including Personally Identifiable Information. However, Personally Identifiable Information would remain subject to this Privacy Policy.

3.4         We may share your information for our Protection and the Protection of Others

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website and/or App; enforce or apply this Privacy Policy, our Website and/or App terms of use or other agreements; or protect the rights, property or safety of the Website and/or App, its Users or others.

3.5         Release of Non-Personally Identifiable Information

We may disclose or share Non-Personally Identifiable Information with Partners, Affiliates and Advertisers.

  1. Updating and Correcting Information

We believe that you should have the ability to access and edit the Personally Identifiable Information you provide us. You may change any of your Personally Identifiable Information by logging into your account and accessing the "my account" section of the Website and/or App, or writing to us at FRB. Please indicate your name, address and email address, and what information you would like to update when you contact us. We encourage you to promptly update your Personally Identifiable Information if it changes. You may ask to have the information on your account deleted or removed; however, because we keep track of past transactions, you cannot delete information associated with past transactions on the Website and/or App. In addition, in may be impossible for us to completely delete all of your information because we periodically backup information.

  1. User Choices on Collection and Use of Information

As discussed above, you can always choose not to provide information, although it may be required in order to subscribe the service and/or engage in a certain activity on the Website and/or App. As a condition of use of our services and/or Website and/or App, we will send you Administrative emails. We will send you information regarding your account activity and the use of any our services as well as updates about our Website and/or App. You cannot opt-out of Administrative Emails. "Administrative Emails" relate to a User's activity on the Website and/or App, and include emails regarding a particular User's account, requests or inquiries, and obtaining of services. In contrast to Administrative Emails, however, you do have a choice with respect to Promotional Emails. Promotional Emails advertise any offers, and/or the products and services of our Advertisers and Affiliates. If you do not want to receive Promotional Emails from us, you may elect to opt-out of receiving Promotional Emails at any time after registering by hitting the "unsubscribe" button at the bottom of any of our e-mails. When contacting us, please indicate your name, address, email address, and what Promotional Emails you do not want to receive.

  1. Security of Information

We take security seriously and take numerous precautions to protect the security of Personally Identifiable Information. You can access your Personally Identifiable Information on our Website and/or App through a password and/or your email address. This password is encrypted. We recommend that you do not share your password with anyone. In addition, your Personally Identifiable Information resides on a secure server that only selected personnel and contractors have access to. As a result, while we employ commercially reasonable security measures to protect data and seek to partner with companies which do the same, we cannot guarantee the security of any information transmitted to or from the Website and/or App, and are not responsible for the actions of any third parties that may receive any such information.

  1. Data Tracking

7.1         Cookies

To facilitate and customize your experience with the Website and/or App, we store cookies on your computer or mobile phone or devices. A cookie is a small text file that is stored on a User's computer or hand phone for record-keeping purposes which contains information about that User. We use cookies to save your time while using the Website and/or App, remind us who you are, and track and target User interests in order to provide a customized experience. Cookies also allow us to collect Non-Personally Identifiable Information from you, like which pages you visited and what links you clicked on. Use of this information helps us to create a more user-friendly experience for all visitors. In addition, we may use Third Party Advertising Companies to display advertisements on our Website and/or App. As part of their service, they may place separate cookies on your computer and mobile phone. We have no access to or control over these cookies. This Privacy Policy covers the use of cookies by our Website and/or App only and does not cover the use of cookies by any Advertiser. Most browsers automatically accept cookies, but you may be able to modify your browser settings to decline cookies. Please note that if you decline or delete these cookies, some parts of the Website and/or App may not work properly.

7.2         Location Data

To maximise the use of our APP, when you enable the location services at your mobile phone and/or devises, the location services allows our APP to use information from cellular, Wi-Fi, and Global Positioning System (GPS) networks to determine your approximate location. By enabling the location services via your mobile phone and/or devises, you are consented to us to allow us to use such information where we may be able to provide information on the offer(s), promotion(s) and/or events offered by us or our Merchant together with the location of such offer(s), promotion(s), event(s) are located. In the event if you do not wish your information of your current location is to be disclosed, we shall advice you to turn off/disable the location services at your mobile phone and/or devises immediately and we shall not be liable in any way to you as a result of your failure to do so

7.3         Other Tracking Devices

We may use other industry standard technologies like pixel tags and web beacons to track your use of our Website pages and/or App, or we may allow our Third Party Service Providers to use these devices on our behalf. Pixel tags and web beacons are tiny graphic images placed on certain pages on our Website and/or App, or in our emails that allow us to determine whether you have performed a specific action. When you access these pages or open or click an email, pixel tags and web beacons generate a Non-Personally Identifiable notice of that action. Pixel tags allow us to measure and improve our understanding of visitor traffic and behavior on our Website and/or App, as well as give us a way to measure our promotions and performance. We may also utilize pixel tags and web beacons provided by our Affiliates and/or Marketing Partners for the same purposes.

  1. Privacy Policies of Third Party Website

This Privacy Policy only addresses the use and disclosure of information we collect from you. Other websites or apps that may be accessible through the Website and/or App and they have their own privacy policies and data collection, use and disclosure practices. If you link to any such website or app, we urge you review the website's and app’s privacy policy. We are not responsible for the policies or practices of third parties.

  1. Miscellaneous Privacy Issues

9.1         Children

FRB does not offer any services to children. No one under the age of 18 may register their membership with FRB via Website and/or App. We do not knowingly collect personal information from anyone under the age of 18, and no part of the Website and/or App are designed to attract anyone under the age of 18.

9.2         Public Areas

We may provide areas on our Website and/or App where you can publicly post information about yourself, your properties, can communicate with others such as discussion boards or blogs, or can review media content. This information may be accessible by other consumers and companies and may appear on other websites or web searches or apps, and therefore this information could be read, collected, and used by others. We have no control over who reads your postings or what other users may do with the information you voluntarily post, so please use caution when posting any personal information. We do obtain consent from our users to post their name along with their reviews.

  1. Personal Data Protection Notice

In compliance with the Act, please visit our Personal Data Notice at

This Terms was last modified on 6th December 2016.